SECTION A: ALL BOOKINGS
We act in the following capacities: as a tour operator organising and selling our own tailor-made tours and as an agent for other third party tour operators, where the third party tour operators organise their own tours, and we simply sell these on their behalf, and as an agent for third party suppliers in the sale of single-component bookings (such as accommodation only bookings). Our obligations to you may vary depending upon which capacity we’re acting in, and we have tried to set them out below as clearly as possible. Section A contains the conditions which will apply to all bookings. Section B applies to tours organised by Blue Marble Private as a tour operator and Section C applies to bookings where we act as an agent.
You are strongly recommended to take out personal liability, personal accident, medical expense and cancellation insurance at the time of booking. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
2. Special Requests
Any special requests must be advised to us at the time of booking e.g. dietary requirements, preferred room choice, particular hotel facilities etc. Whilst every effort will be made by us to arrange your special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met despite our best efforts. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
3. Disabilities and Medical Problems
We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.
4. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster unavoidable technical problems with transport and all similar events outside our or our supplier’s control.
Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes; access to certain ports and airports; and changes to the visa requirements of British citizens travelling to, within or through the EU. Please be rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside of our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
5.2 By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the interests of everyone in the group or party with whom you are travelling. For example, if you contract an infectious illness whilst on holiday, we may need to make special arrangements for you and ensure that you do not return with the group or party immediately.
5.3 Occasionally we may contact you by post and/or email with information which we feel is relevant and of interest to you. If you do not wish to receive such information, please notify us. You have the right to ask in writing for a Data subject access request form, in order to obtain a copy of the information, which we hold about you. You will be charged a fee for this. Any request should be addressed to Blue Marble Private Travel Ltd, 1st Floor, 34 South Molton Street, London W1K 5RG United Kingdom.
6. Law and Jurisdiction
These Terms & Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)
SECTION B: WHERE BLUE MARBLE PRIVATE TRAVEL ACTS AS TOUR OPERATOR
This section applies to all travel arrangements where your contract is with Blue Marble Private Travel Ltd. You will know whether your contract is with us as it will be specified on your confirmation invoice. Please read this section in conjunction with Section A of these Booking Conditions.
Your contract is with Blue Marble Private Travel Ltd (“Blue Marble Private”, “we”, “our” or “us”), Company Number 09265360, whose registered address is 1st Floor, 34 South Molton Street, London W1K 5RG. All contracts with Blue Marble Private are made subject to the Terms of these booking Conditions and are governed by English Law and the exclusive jurisdiction of the English Courts. Please read these booking Conditions carefully as they, together with any specific information about your confirmed arrangements, form the basis of your contract with us once you have paid your Deposit. In the following Terms and Conditions “you” and “your” means all persons named on the booking, including anyone who is added or substituted at a later date. If any part of our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.
1. Booking, Confirmation and Payment
1.1 Following your enquiry and instruction to employ the bespoke travel planning services of Blue Marble Private, we will draw up a Travel Planning Brief for you to complete, sign and returnto us. Completion and submission by you of our Travel Planning Brief will be treated by us as confirmation that you have read, understood and accepted all our Terms and Conditions.
1.2 Once your itinerary has been agreed in order to secure your travel arrangements you will be invoiced for a non-refundable deposit, typically 30% of the quoted trip cost (the “Deposit”). The Deposit amount may vary depending on the nature of the trip. The remaining trip balance must be paid no later than 8 weeks prior to departure and if not received on time we reserve the right to treat the booking as cancelled by you and to levy cancellation charges as set out below. In the case of bookings made within 8 weeks of departure, the full trip cost will be invoiced upon agreement of your itinerary in order to secure the travel arrangements.
1.3 Once we receive your Deposit we will issue written confirmation of the booking, at which point a binding contract is formed between you and us. Such confirmation will include, inter alia, details of your booking and details of the balance payment. Upon receipt, if you believe that any details on the confirmation or any other document are wrong you must advise us immediately as changes can notcannotbe made later and it may harm your rights if we are not notified of any inaccuracies in any document within seven days of our sending it out (five days for tickets).
1.4 The lead client who makes the booking is taken to have accepted these Terms and Conditions on behalf of, and with the authorisation of, all the persons named on the booking.
1.5 In most instances your booking will be quoted, and therefore needs to be paid, in either British pounds sterling (£), US dollars ($) or Euros (€) by bank transfer. We will generally quote the price of your trip by reference to the base currency in which the booking will be made by us, on the date that the quotation is created. Please see clause 5 for information on currency fluctuations. You are responsible for paying any bank charges incurred by bank transfers.
2. Alterations, Cancellations & Transfer of Booking
2.1 Once we have confirmed your booking, if you request a change in the dates or content of your itinerary we will do our best to meet your revised requirements. If we are able to make the requested changes you will be provided with a quote detailing any costs incurred by ourselves and any costs imposed by our suppliers.
2.2 Cancellation instructions by you must be sent in writing to Blue Marble Private and will be effective on the day we receive them. We will accept a scanned/emailed copy if signed by the signatory of the Travel Planning Brief.
2.3 Depending on when notification of cancellation is received cancellation charges will apply as follows:
Number of weeks prior to departure Percentage of booking price forfeited
Over 8 weeks 30%
4-8 weeks 50%
Under 4 weeks 100%
2.4 We cannot give any allowance or refund for pre-arranged food and drink, transportation or other pre-paid services which may include accommodation not taken when included in the booking price, nor once the trip has commenced can we give any refunds for cancelling part of the trip.
2.5 In the event that the cancellation charges of the suppliers we work with are more than ours, then the suppliers’ cancellation terms will apply.
Transfer of Booking:
2.7 If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
a) that person is introduced by you and satisfies all the conditions applicable to the travel arrangements
b) we are notified not less than 7 days before departure;
c) you pay any outstanding balance payment, an amendment fee of £200 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
d) the transferee agrees to these booking conditions and all other terms of the contract between us.
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out above will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
Cancellation by You due to Unavoidable & Extraordinary Circumstances:
2.8 You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions, which make it impossible to travel safely to the travel destination.
This clause 2 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
3. If We change or cancel
3.1 It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of Force Majeureor failure by you to pay the final balance.
3.2 Most alterations will be insignificant and while we will do our best to notify you or your travel agent of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you.
3.3 Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:
i. a change of accommodation area for the whole or a significant part of your time away,
ii. a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away,
iii. a change of outward departure time or overall length of your arrangements by more than 12 hours ;
iv. a significant change to your itinerary, missing out one or more destinations entirely.
3.4 If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i. (for significant changes) accepting the changed arrangements,
ii. having a refund of all monies paid; or
iii. accepting an offer of alternative travel arrangements of comparable or higher standard from us, if available (at no extra cost); or
iv. if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements
3.5 You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
3.6 We will not pay you compensation in the following circumstances:
a) where we make an insignificant change
b) where we make a significant change or cancel your arrangements more than 60 days before departure,
c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
d) where we have to cancel your arrangements as a result of your failure to make full payment on time
e) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
f) where we are forced to cancel or change your arrangements due to Force Majeure (see Section A clause 4)
3.7 If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
4.1 Unless otherwise agreed, the booking price includes the cost of accommodation, land and river transportation, services of professional guides, and additional activities as outlined in your confirmed itinerary.
4.2 Not included in the booking price is travel insurance, excess baggage charges, tips and gratuities, food and drink unless specified in your confirmed itinerary, personal items purchased, and any additional services or activities purchased during the trip.
4.3 Trip components are supplied to us at confidential contract rates by our suppliers as such we do not provide a breakdown of itemised costs.
4.4 The price of your Travel Arrangements has been calculated using exchange rates quoted on Oanda.com.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increase which are a direct consequence of changes in:
i. transportation costs the price of the carriage of passengers resulting from the cost of fuel or other power sources;
ii. the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
iii. the exchange rates relevant to the package.
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another itinerary if we are able to offer one or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, , then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
5. Our Responsibilities
5.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
5.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
i. the act(s) and/or omission(s) of the person(s) affected;
ii. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
iii. Force Majeure
5.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause:
i. loss of and/or damage to any luggage or personal possessions and money: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
ii. claims not falling under (a) above and which don’t involve injury, illness or death. The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
iii. claims in respect of international travel by air, sea and rail, or any stay in a hotel:
a) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can contact us for copies of these Conventions. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
b) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
c) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
5.4 It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
5.5 Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
5.6 Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
i. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
ii. relate to any business.
5.7 We will not accept responsibility for services or facilities which do not form part of our agreement. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
5.8 Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
6. Your Responsibilities
6.1 It is your responsibility that passports (valid for at least 6 months beyond the date of your return and with two blank pages or more), visas, inoculation certificates, and other necessary travel documents are in order and we reserve the right to charge you any costs incurred by us due to your failure in any of these respects. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
6.2 It is your responsibility to check-in for your flights by the correct time and to be in the right place at the right time for ground arrangements. We do not accept liabilities if you fail to do so and no credits or refunds will be given for lost or mislaid air tickets or other travel documents.If you or any member of your party misses your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact the airline or other transport supplier concerned directly and immediately. Please also contact us so that we can, where possible, rearrange any other affected travel arrangements in place for you.
6.3 It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday and that you comply with all health and safety requirements.
6.4 As between you and suppliers of accommodation, transport and other services which form part of your holiday their conditions of business will apply which may mean that you will be required by such suppliers to sign liability waivers or other documentation for some potentially more hazardous activities such as hot-air ballooning, canoeing, horse-riding, white-water rafting and trekking.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to rectify things. If your complaint is not resolved locally, please contact Elizabeth Ellis, Company Director, by email to firstname.lastname@example.org by phone on +44 (0) 7730 603 197 as soon as possible. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our London office within 28 days of the end of your stay, providing all relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
8. Financial Protection
Blue Marble Private Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Blue Marble Private Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation, if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Blue Marble Private Travel Ltd. This insurance has been arranged by Towergate Travel through Zurich Insurance PLC.
Claims: In the unlikely event of Insolvency, you must inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at email@example.com. Please ensure you retain your booking confirmation as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance, any claim relating to flights or any losses which are recoverable under another insurance or bond.
9. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
10. Prompt Assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airlines or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorization before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
SECTION C: WHERE WE ACT AS AN AGENT
We also sell holidays and single component bookings (such as accommodation-only), as well as other services as an agent on behalf of other operators, travel companies and suppliers (“Supplier/Principal”). You will know when we’re acting as agent as we will specify this on our confirmation invoice and provide you with the name of the supplier/principal with whom your contract is with. In this case, it will be this named supplier/principal who is responsible for the provision of all the services specified on that invoice, and not Blue Marble Private. Please read this section in conjunction with Section A of these Terms and Conditions.
Where we act as an agent we cannot accept any liability in relation to the booking you make and subsequent contract with the third party supplier/principal. For these bookings, your contract will be with the supplier/principal of the arrangements in question and will be subject to these Terms and Conditions and the specific booking conditions of the relevant supplier/principal(s) you contract with and you are advised to read both carefully prior to booking. The supplier/principal’s terms and conditions may limit and/or exclude the supplier/principal's liability to you. Copies of applicable conditions are available on request from us.
1. Booking and payment
In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier/principal of the arrangements in question (or full payment if booking within 8 weeks of departure). You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the supplier/principal will exist whenwe send you confirmation on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier/principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Except where otherwise advised or stated in the booking conditions of the supplier/principal concerned, all monies you pay to us for arrangements will be held on behalf of the supplier/principal(s) concerned.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
3. Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, and will take effect on the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier/principal of your arrangements. The supplier/principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £200 per person.
4. Changes and Cancellations by the Supplier/Principal
We will inform you as soon as reasonably possible if the supplier/principal needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier/principal in relation to any alternative arrangements offered by the supplier/principal but we will have no further liability to you.
5. Our responsibility for your booking
Your contract is with the supplier/principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Because the contract for your arrangements is between you and the supplier/principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier/principal or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier/principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the supplier/principal. You will see their name and contact details in any confirmation documents we send you.
7. Accommodation Ratings and Standards
All ratings and descriptions are as provided by the relevant supplier/principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between supplier/principals. We cannot guarantee the accuracy of any ratings or descriptions given.